General Information for Realis Authentic
Updated July 2nd, 2025
All Realis Authentic brand products are made to order through a print-on-demand process. As a result, shipping costs are calculated as a percentage of the total order value, typically ranging from 10% to 17%.
Summary
- Contact Us: Provides the means for customers to reach out for support or inquiries.
- Terms of Use: Sets rules and guidelines for using your website and services.
- Privacy Policy: Explains how customer data is collected, used, and protected.
- FAQ: Addresses common customer questions to improve the user experience.
- Cookies Policy: Details how cookies are used and what data is collected.
- Tracking, Shipping, and Cost Policy: Provides information about shipping methods, costs, and how customers can track their orders.
- Return, Exchange, and Refund Policy: Details the conditions and process for returning products and obtaining refunds.
1. Contact Us
What It Is:
The Contact Us section is where customers can find out how to get in touch with your company for any questions, concerns, or support.
Explanation:
- Purpose: It provides your customers with the necessary details to reach out to you, such as an email address, phone number, physical address, or contact form.
- Why It Matters: It’s important because it allows customers to communicate directly with your company if they need help, have inquiries about products, or need assistance with orders or services. Offering multiple contact methods builds trust and shows that you are available for customer support.
- General Info for Users: This section is typically found on your website and should be easily accessible, ensuring that customers can get in touch with you whenever needed. For example, they may contact you for order tracking, technical support, or general product inquiries.
2. Terms Of Use Policy
What It Is:
The Terms Of Use (T&U) is a document that outlines the rules and guidelines for using your website or services.
Explanation:
- Purpose: It informs customers about the rules they must follow when interacting with your website or purchasing from you. It includes clauses about payment, returns, user conduct, and liability.
- Why It Matters: This policy acts as a legal agreement between your company and the customer, setting clear expectations about rights and responsibilities for both parties.
- General Info for Users: When a customer uses your site, they are agreeing to your Terms and Conditions. This is typically done by clicking a checkbox that says “I agree to the terms and conditions” before completing an action like making a purchase. It helps protect your business from misuse of your website and legal disputes by clearly defining what is and isn't allowed.
3. Privacy Policy
What It Is:
The Privacy Policy explains how your company collects, uses, stores, and protects your customers’ personal information.
Explanation:
- Purpose: It provides transparency on how personal data is handled when customers use your website or services. This includes details on data security, cookies, third-party data sharing, and customer rights.
- Why It Matters: This policy is crucial for building trust. Customers want to know their personal information is safe. A privacy policy also helps ensure compliance with data protection laws, like GDPR or CCPA, which set rules on how personal data should be handled.
- General Info for Users: The Privacy Policy will tell customers what information you collect (like their name, address, and payment details) and how you use it (for processing orders, marketing, etc.). It also outlines their rights, such as requesting access to their data or opting out of marketing communications.
4. Frequently Asked Questions (FAQ)
What It Is:
The FAQ section answers common questions that customers may have about your products, services, policies, or processes.
Explanation:
- Purpose: It is designed to quickly provide answers to frequently asked questions, helping customers solve common issues without having to contact support.
- Why It Matters: A well-organized FAQ section saves time for both the customer and your company’s support team. It helps customers find information quickly and reduces the number of repetitive inquiries.
- General Info for Users: Customers typically visit the FAQ section to find answers on topics like shipping times, return policies, payment methods, or product details. It should be clear and easy to navigate to help users find answers without frustration.
5. Cookies Policy
What It Is:
The Cookies Policy explains how your website uses cookies—small files that store information about users' browsing activities.
Explanation:
- Purpose: It provides transparency about what data is being collected via cookies (e.g., browsing history, preferences, or session data) and how that data will be used (for improving user experience, analytics, etc.).
- Why It Matters: The use of cookies is standard practice on most websites, but it’s important to disclose this to users for compliance with data privacy laws (like GDPR or ePrivacy Directive). Customers need to know that cookies are being used and how they can manage their preferences.
- General Info for Users: Users are typically informed of cookie usage when they first visit the site, and they may be given the option to accept or decline cookies. It helps personalize the browsing experience, such as keeping users logged in or remembering their language preferences.
6. Shipping, Tracking and Cost Policy
What It Is:
The Shipping, Tracking and Cost Policy provides details on how orders are shipped, tracked, and the associated costs.
Explanation:
- Purpose: It informs customers about shipping methods, costs, delivery times, and how they can track the status of their orders. It may also explain free shipping promotions or offer details about expedited shipping.
- Why It Matters: Clear communication about shipping and tracking is essential to set proper expectations about delivery times and costs. This policy helps avoid disputes about undelivered orders or unexpected shipping fees.
- General Info for Users: Customers will want to know how soon their order will arrive, how to track it, and if there are any shipping fees. This policy should address those questions and provide transparency about any shipping-related concerns.
7. Return, Exchange, and Refund Policy
What It Is:
The Return, Exchange, and Refund Policy outlines the conditions under which products can be returned, exchanged, or refunded.
Explanation:
- Purpose: It explains how customers can return products, the time frame for returns, and what conditions must be met (e.g., items being unopened or in original packaging). It also details the refund process if a customer isn’t satisfied with a purchase.
- Why It Matters: Clear return policies are essential for customer satisfaction and building trust. Customers want to feel confident that they can get a refund or exchange if they are unhappy with their purchase.
- General Info for Users: This policy tells customers how to return an item, the time frame within which returns are accepted, and what condition the product should be in. It may also include exceptions (e.g., non-refundable items) and the process for handling refunds (e.g., how long it takes for a refund to be processed).