Shipping, Tracking & Cost Policy

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Shipping, Tracking & Cost Policy for Realis Authentic
Updated & Effective July 2nd, 2025

At Realis Authentic, we are committed to providing our customers with a transparent and efficient shipping experience. Below is an overview of our shipping, tracking, and cost policies to help you understand how we handle your orders. 

All Realis Authentic brand products are made to order through a print-on-demand process. As a result, shipping costs are calculated as a percentage of the total order value, typically ranging from 10% to 17%.

By placing an order on RealisAuthentic.com, you acknowledge and agree that a destination contract is established between you (the customer) and Realis Authentic. Upon the completion of this transaction, the following terms will apply:

Transfer of Title and Risk of Loss

• Title and Ownership: The title (ownership) of the products you purchase transfers to you, the customer, once the carrier delivers the products to the delivery address specified in your order. At that point, you assume full ownership of the goods.
• Risk of Loss or Damage: Risk of loss for the products also transfers to you once the carrier has delivered the products to the specified address. This means you are responsible for any loss, theft, damage, or destruction that occurs after delivery, even if you have not yet physically received or taken possession of the goods.

Responsibility After Delivery

• Liability for Loss, Theft, or Damage: Once the carrier has confirmed delivery (through means such as a delivery receipt, tracking update, or signature confirmation), Realis Authentic will not be held liable for any loss, theft, or damage that occurs to the products after they have been delivered. The customer assumes full responsibility for the product(s) once the delivery is confirmed.
• Delivery Confirmation: We recommend ensuring that the recipient is available to receive the package at the time of delivery or arranging for delivery to a secure location (e.g., a front desk, concierge, or designated drop-off box). It is the customer's responsibility to ensure that someone is available at the delivery address to receive the package.

Carrier Responsibility for Delivery Issues

• Delivery Issues (Lost, Stolen, or Damaged Packages): In the event of issues such as a lost, stolen, or damaged package after the delivery has been confirmed by the carrier, Realis Authentic will not be responsible for resolving such matters. The customer must contact the carrier directly to report and resolve any delivery issues. If necessary, you may be required to file a claim with the carrier for lost or damaged items.
• Carrier Contact Information: After your order has shipped, you will receive tracking information. This tracking number can be used to monitor the status of your shipment and to contact the carrier for resolution in case of issues.

Shipping Insurance (Optional)

• Optional Shipping Insurance: To further protect your purchase, we offer the option to purchase shipping insurance at checkout for items that are high-value or for customers who are concerned about potential delivery-related issues. If shipping insurance is purchased, it may cover loss, theft, or damage that occurs during transit or after delivery.
• Recommendation for Insurance: We highly recommend opting for shipping insurance for products of significant value, or if you live in an area where deliveries are commonly at risk of theft or damage. Shipping insurance coverage is provided by a third-party insurance provider and is subject to their terms and conditions.

Limitation of Liability

• Limitation of Liability: By placing an order, you acknowledge that, once the products are delivered to the address you specified and the carrier has confirmed delivery, Realis Authentic will not be held liable for any subsequent loss, damage, theft, or destruction of the products. You agree to hold Realis Authentic harmless for any such incidents and understand that any claims for lost, damaged, or stolen products must be made directly with the carrier or through your shipping insurance provider.
• Resolution Through Carrier: In the event of any delivery issues (e.g., damaged items, missing products, or theft), you agree to contact the carrier directly to resolve these matters. Realis Authentic LLC will assist by providing tracking information and delivery confirmation if required, but ultimate responsibility for addressing delivery issues rests with the carrier.

Shipping costs are calculated based on a variety of factors, including but not limited to the selected shipping method, the size and weight of the items, and the destination address. Below are the details of how shipping costs may be determined:

Shipping Calculation Factors:

• All Realis Authentic products are made to order through a print-on-demand process. As a result, shipping costs are calculated as a percentage of the total order value, typically ranging from 15% to 20%.
• Order Value: Certain shipping methods may be based on the total purchase price of the order.
• Item Size and Weight: Heavier or larger items may incur higher shipping charges due to their increased cost to transport.
• Shipping Distance: Shipping fees may vary depending on the distance between the warehouse and the delivery location. Orders shipped internationally may incur additional duties, taxes, and customs fees, which are the responsibility of the recipient.
• Selected Shipping Method: Shipping costs will vary depending on the chosen shipping method, which may include standard, expedited, or express options.

Complimentary Shipping:

• In some cases, we may offer complimentary (free) shipping for specific products, categories, or order thresholds. Eligibility for free shipping will be explicitly indicated at the time of checkout.
• Promotions and Offers: During special promotions or sales events, free shipping may be offered as part of a limited-time offer. All conditions and limitations will be communicated clearly on the website or at the time of purchase.

Shipping Cost Transparency:

• Checkout Process: At checkout, customers will be presented with an accurate breakdown of all applicable shipping costs before finalizing the purchase. The total shipping charges will be clearly displayed and confirmed before the order is processed.
• Finalized Shipping Costs: The confirmed shipping charges at checkout are final and may not be subject to change once the order is submitted, except in cases of error or unforeseen circumstances.

Delivery Timeframes and Restrictions:

• Estimated delivery timeframes will be provided based on the selected shipping method and destination. Please note that delivery times are estimates and are not guaranteed, particularly in cases of inclement weather or other factors beyond our control (e.g., carrier delays, holidays, etc.).
• International Shipments: For international orders, delivery times and availability of specific shipping methods may vary. Additional duties, taxes, or customs fees imposed by local governments are the responsibility of the recipient and are not included in the shipping cost.

Order Processing Time:

• Orders will typically be processed within [1-3] business days after receipt of payment. Please note that processing times may be longer during peak periods, holidays, or in the event of high demand.

Refunds on Shipping:

• If an order is returned, or in the event of a shipping error on our part, the shipping costs will be refunded in accordance with our returns and refund policy.
• If a customer cancels an order before it is shipped, shipping fees may be refunded depending on the circumstances outlined in the cancellation policy.

Legal Compliance and Consumer Protection:

• All shipping practices, including charges and delivery times, will comply with applicable U.S. federal and state regulations concerning shipping and consumer rights.
• We reserve the right to modify our shipping costs or shipping policies at any time, but will notify customers of any changes through our website or during the checkout process.

• Carrier Partnerships: We work with a variety of established and reputable carriers, including but not limited to [list of major carriers, e.g., UPS, FedEx, USPS, DHL, etc.]. The carrier used for each order is determined based on several factors, including the chosen shipping method, destination, package size/weight, and delivery timeframes.
• Selection Discretion: While we strive to accommodate your preferences, specific carrier requests cannot be guaranteed at the time of purchase. The carrier assigned to your order will be determined by our logistics team, based on the most efficient and reliable option available for the shipping method and delivery location.
• Available Shipping Methods: At checkout, you will be presented with a range of shipping methods, including options such as standard shipping, expedited shipping, and express delivery. The availability of each method may vary depending on your delivery address and the nature of the items in your order.

Shipping Confirmation and Tracking:

• Shipping Confirmation: Once your order is processed and dispatched, you will receive a shipping confirmation email. This email will contain:
  • A tracking number that allows you to monitor the status of your shipment.
  • The name of the carrier responsible for delivering your order.
• Tracking Updates: Please note that it may take up to 24 hours for tracking information to be updated in the carrier’s system after your package has been shipped. For further inquiries or assistance with tracking, please contact the carrier directly using the information provided.

Estimated Delivery Times:

• Delivery Time Estimates: We provide estimated delivery timeframes for each shipping method during checkout. These estimates are based on the carrier’s service standards and the chosen shipping method but are not guaranteed. Delivery times may be impacted by factors beyond our control, such as weather conditions, natural disasters, strikes, or other disruptions in service.
• International Shipments: For international orders, please be aware that delivery times and costs may vary significantly depending on the destination country, customs clearance, and the carrier’s policies. Additional import duties, taxes, and customs fees may apply and are the responsibility of the customer.

Liability for Delays, Lost Packages, and Damages:

• Post-Shipment Responsibility: Once your order has been shipped and the carrier has assumed responsibility for delivery, we are not liable for any delays, lost items, or damages that occur during transit. If there are issues with delivery (e.g., delays, damage to the product, or lost packages), you should contact the carrier directly to resolve the matter. We will assist with filing claims where applicable, but the final resolution is governed by the carrier’s policies.
• Insurance: For high-value or fragile items, we may offer shipping insurance options at checkout. If you elect to purchase shipping insurance, it will cover the value of the item in the event of loss or damage during transit. If no insurance is selected, the customer assumes full responsibility for the risk of loss or damage once the package leaves our warehouse.

Changes to Shipping Methods or Carriers:

• Right to Modify Shipping Options: We reserve the right to modify, change, or discontinue available shipping methods or carrier options at our discretion. Any changes to the available options will be communicated through updates on our website or during the checkout process. In some cases, we may use a different carrier to fulfill an order based on operational needs or carrier availability.

Consumer Protection Under Massachusetts Law:

• Consumer Rights: Under Massachusetts General Laws (Chapter 93A, the Massachusetts Consumer Protection Act), consumers are entitled to protection against unfair or deceptive practices. As such, we make every effort to ensure that our shipping processes and policies are clear, transparent, and in compliance with all relevant consumer protection regulations.
• Shipping Refunds: In the event of a shipping error or carrier failure to deliver the package within the promised timeframe (when applicable), we will review the circumstances and, if justified, may issue a refund for shipping charges. This refund does not apply to delayed packages caused by carrier issues, weather, or other external factors beyond our control.

Legal Disclaimer:

• Shipping Limitations and No Guarantee of Delivery Times: While we strive to ensure timely delivery, we do not guarantee delivery dates or times due to factors beyond our control, including but not limited to carrier delays, inclement weather, customs processing, or force majeure events.
• Not Responsible for Carrier Failures: By placing an order with us, you agree that our company is not responsible for any delays, damage, or loss that occurs after the package has been transferred to the carrier. We encourage you to review the carrier’s policies for more information on how they handle claims for lost or damaged shipments.
• Indemnification: You agree to indemnify and hold our company harmless from any claims, damages, or expenses resulting from delayed shipments, lost packages, or damage to products during the shipping process, except in cases where we are directly responsible for the issue (such as through packaging errors or shipping mistakes).

Once your order has been processed, shipped, and is in the hands of the designated carrier, we will send you a shipping confirmation email containing the relevant tracking details for your order. This email will include the following information:

Tracking Information:

• Tracking Number: A unique tracking number will be provided for your order, which allows you to track the progress of your shipment with the designated carrier. Please note that it may take up to 24 hours for the tracking number to be updated in the carrier's system after shipment.
• Carrier Information: The name of the carrier responsible for delivering your order (e.g., UPS, FedEx, USPS, DHL, etc.) will be included in the shipping confirmation email. You can visit the carrier's website to access detailed tracking updates and monitor the status of your shipment.
• Estimated Delivery Date: The expected date your order will arrive at your specified shipping address, based on the carrier’s estimated delivery timeline and the shipping method selected at checkout.

Using Tracking Information:

• Carrier Website: You can track the progress of your shipment using the provided tracking number directly on the carrier's website. Please refer to the carrier’s site for the most accurate and up-to-date information regarding your shipment’s status.
• Tracking Updates: While we provide tracking details, please note that tracking information may take time to reflect real-time updates, and there may be occasional delays in the system. We encourage you to check the carrier’s website periodically for the latest status.

Legal Limitations and Liability:

• Not Responsible for Carrier Updates: Once your order has been handed over to the carrier, we are not responsible for the accuracy, timeliness, or completeness of tracking information provided by the carrier. Any discrepancies or delays in tracking updates should be addressed directly with the carrier. We will assist where possible, but ultimate responsibility for tracking and delivery lies with the carrier.
• Delivery Delays and Exceptions: Delivery times are estimates provided by the carrier and are not guaranteed. Delivery may be delayed due to factors beyond our control, including weather, customs, or other unforeseen circumstances. We are not liable for any delays, damages, or issues caused by the carrier’s failure to meet the estimated delivery date.
• Incorrect Tracking Information: In rare cases, the tracking number provided may be incorrect or not updated properly by the carrier. If this occurs, please reach out to our customer service team for assistance. However, we are not responsible for delays or issues resulting from incorrect or delayed updates from the carrier.
• Shipping Insurance: If you selected shipping insurance (where available), you may be able to file a claim with the carrier in the event of a lost or damaged package. Our company is not liable for any damage or loss that occurs during transit, and customers must contact the carrier directly for claims related to these issues.

Customer Responsibility:

• Monitoring Shipment: It is the customer’s responsibility to monitor the tracking updates and ensure the order is delivered within the expected timeframe. If an order is marked as delivered but not received, the customer is advised to contact the carrier immediately for assistance. We will cooperate with the carrier’s investigation but are not responsible for items marked as "delivered" that are not received by the customer.
• Delivery Address Accuracy: The customer is responsible for providing accurate shipping information, including the delivery address. We are not liable for delays or non-delivery resulting from incorrect or incomplete address details provided by the customer. If a package is returned due to an incorrect address, additional shipping fees may apply for reshipment.

Limitations on Company Liability:

• No Guarantee of Delivery Times: While we strive to provide accurate estimated delivery dates, we cannot guarantee that the carrier will meet these timelines due to external factors such as weather conditions, service disruptions, or customs delays. We are not responsible for any consequential damages or inconvenience resulting from delivery delays.
• Force Majeure: Our company is not liable for delays or failure to fulfill orders resulting from circumstances beyond our control, including but not limited to acts of God, natural disasters, war, labor strikes, pandemics, government restrictions, or carrier service disruptions.

Once your order is marked as "Delivered" by the carrier, the responsibility for the products is transferred to you, the customer. This includes all risk of loss, theft, or damage. Below are the details regarding what to do in the event of delivery issues:

Responsibility Transfer Upon Delivery:

• Transfer of Risk: The risk of loss or damage to the products in your order passes to you once the carrier marks the package as "Delivered," regardless of whether the package was received by you personally. It is your responsibility to ensure the package is properly received and secured upon delivery.
• Confirmation of Delivery: Delivery is confirmed by the carrier once tracking shows the order has been delivered to the address provided at the time of purchase. We are not liable for any claims related to packages once the carrier has marked the order as delivered.

In the Event of Delivery Issues (Lost, Stolen, or Damaged Packages):

• Lost Packages: If your order is marked as delivered but you did not receive it, you should contact the carrier directly to initiate a trace. The carrier has procedures in place to investigate lost packages. We are not responsible for any lost packages once they are marked as delivered by the carrier. However, we can provide assistance by guiding you through the carrier's claim process.
• Stolen Packages: In cases where your package has been stolen after delivery, you must file a report with the carrier and/or your local law enforcement. We are not responsible for stolen packages once the carrier confirms delivery. For added security, we recommend using a secure delivery location or requesting signature confirmation upon delivery.
• Damaged Packages: If your package arrives damaged, you should immediately contact the carrier to file a damage claim. The carrier’s policies and procedures will govern the process for resolving claims related to damage during transit. Our company is not liable for damages that occur after the package has been marked as delivered. However, we will assist you in initiating a claim with the carrier if necessary.

Customer Assistance:

• Customer Support: If you experience delivery issues (such as lost, stolen, or damaged packages), our customer service team is available to assist by providing guidance on how to proceed with filing a claim with the carrier. Please note that while we can guide you, we do not have control over the carrier’s investigation or resolution process.
• Claim Filing Assistance: We will help facilitate the process by providing any necessary documentation or proof of shipment. However, the ultimate responsibility for resolving issues related to lost, stolen, or damaged packages lies with the carrier.

Legal Limitations and Liability:

• No Liability for Post-Delivery Issues: Once the carrier confirms that the package has been delivered to the specified address, our company is not liable for any subsequent loss, theft, or damage. Any claims related to delivery issues must be directed to the carrier. Our role is limited to providing assistance, where possible, by guiding you through the claims process.
• Insurance Option: If you are concerned about potential issues with delivery, we offer shipping insurance (where available) at checkout, which can provide protection against loss, damage, or theft during transit. If you decline this option, you acknowledge that you assume full responsibility for any risks related to the delivery once the package is marked as "Delivered."
• No Refunds for Delivery Issues: We do not offer refunds or replacements for lost, stolen, or damaged items that have been marked as delivered by the carrier. Our company is not responsible for addressing delivery issues that occur after the carrier has confirmed the item was delivered.

Delivery Address Accuracy:

• Address Verification: The customer is responsible for providing an accurate and complete shipping address at the time of purchase. If the package is misdelivered due to an incorrect or incomplete address provided by the customer, we are not liable for any delivery issues. It is the customer’s responsibility to ensure that the shipping information is accurate before confirming the order.
• Returned Shipments Due to Address Issues: If a package is returned to us due to an incorrect address or other delivery issues caused by the customer (such as an unclaimed package or undeliverable address), additional shipping fees may apply for reshipment. We will notify you of any returned shipments and provide instructions for the next steps.

Force Majeure and External Factors:

• Unforeseen Events: Our company is not responsible for delays or issues related to delivery that arise from factors outside our control, such as natural disasters, labor strikes, pandemics, or any other events that prevent or delay delivery. In such cases, we will work with the carrier to resolve the issue, but ultimate responsibility lies with the carrier.

Legal Disclaimer:

• Limitation of Liability: To the fullest extent permitted by law, we disclaim all liability for lost, stolen, or damaged items once the order is marked as delivered by the carrier. Any claims related to such issues must be handled directly with the carrier and are subject to their policies.
• Indemnification: By making a purchase, you agree to indemnify and hold us harmless from any claims, damages, or expenses resulting from delivery issues, including but not limited to loss, theft, or damage after delivery, except in cases where we are directly responsible due to a shipping error or failure.

If you have any questions, concerns, or require assistance regarding our shipping, tracking, or cost policies, or if you need help with any other aspects of our services, please do not hesitate to reach out to us. We are committed to responding to your inquiries as quickly as possible. You can contact us using the following methods:

• Email: For inquiries or support requests, please email us at:
  SupportAssistance@RealisAuthentic.com
  Our customer support team will aim to respond to your email within 2-3 business days. Please include relevant order details (e.g., order number, tracking number, and a description of the issue) to ensure efficient and timely assistance.
• Contact Us Page: For a more streamlined process, you can submit inquiries or feedback directly through our Contact Us page on our website. This page allows for easy submission of questions, concerns, or feedback and ensures that your message is routed to the appropriate department for quicker resolution.
• Mailing Address: If you prefer to send physical mail, documents, or returns, please use the following address:
  Realis Authentic
  68 Harrison Ave Ste 605 #202609
  Boston, MA 02111
  Please note that sending physical mail may result in longer response times, and we encourage using email or the contact form on our website for faster communication.

Response Times:

• We strive to respond to all inquiries as promptly as possible. For email inquiries, please allow up to 2-3 business days for a response. For physical mail, response times may vary depending on the nature of the inquiry.
• If your matter is urgent, we recommend contacting us via email or through our Contact Us page to ensure the fastest possible resolution.

Legal Disclaimers:

• Customer Responsibility: By contacting us, you agree that we are not liable for any delays or issues arising from inquiries made outside of our standard business hours or through methods that may result in slower processing times (e.g., physical mail). We recommend using email or our contact page for more efficient communication.
• Non-Business Hours: Please be aware that our support team is available during regular business hours (Monday to Friday, 9 AM – 5 PM EST). Messages received outside of business hours will be processed the next business day. For urgent inquiries outside of these hours, please include "URGENT" in the subject line of your email to facilitate prioritization.
• No Legal Claims: Any inquiries or complaints related to legal issues, such as potential claims or disputes, should be submitted through the appropriate legal channels. While we will address customer concerns to the best of our ability, this contact information is not intended for initiating legal claims or disputes against the company. For legal matters, we recommend consulting with an attorney.

Data Privacy and Communication Consent:

• Personal Information: When contacting us, you agree to our collection, use, and storage of any personal information you provide as per our Privacy Policy. We take privacy seriously and will not share your personal details outside of necessary communications related to your inquiry.
• Communication Consent: By reaching out to us, you consent to receive communications from us regarding your inquiry, including possible follow-up emails and other information necessary to resolve your concerns.
  

Realis Authentic ("we," "our," or "us") reserves the right to update, modify, or revise this Shipping, Tracking, and Cost Policy at any time, without prior notice. Any changes made to this policy will be reflected on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about any changes to our practices, procedures, and legal terms.

Notification of Changes:

• Policy Changes: If significant changes are made to the policy, we will make a reasonable effort to notify you through the email address provided in your account or by posting a prominent notice on our website. However, it is your responsibility to check this policy regularly to ensure you are aware of the most current version.
• Effective Date of Updates: The most recent update will be indicated by the revision date at the top of the policy page. By continuing to use our services or make purchases after any updates are made, you acknowledge and agree to be bound by the revised policy.

Customer Responsibility:

• Review of Policy: It is your responsibility to periodically review this policy for any updates or changes. By continuing to access or use our website, services, or placing orders after any such modifications, you accept and agree to the updated policy terms. If you do not agree with any part of the updated policy, you must cease using our services and may request cancellation of any open orders or transactions.

Legal Considerations:

• Binding Agreement: This policy, along with any future updates, constitutes a binding legal agreement between you and Realis Authentic. Any use of our website or services following the posting of changes will be deemed acceptance of those changes.
• No Retroactive Application: Any changes made to this policy will apply only to actions taken after the effective date of the update. Previous transactions and policies will not be affected by updates unless explicitly stated otherwise.

We appreciate your understanding and cooperation in helping us provide you with the most accurate and up-to-date information regarding our shipping, tracking, and cost procedures.

Thank you for choosing Realis Authentic. We value your business and are dedicated to providing you with a seamless and exceptional shopping experience.