Return & Refund Policy

---

Return, Exchange, & Refund Policy Realis Authentic

Updated & Effective July 2nd, 2025 

At Realis Authentic, we are committed to providing high-quality products and exceptional customer service. To ensure a clear and seamless experience for our valued customers, we have outlined our policies regarding returns, exchanges, and refunds below. Please read through the following terms carefully.

At Realis Authentic, we aim to provide our customers with high-quality products and exceptional service. If you are not completely satisfied with your purchase, we offer a return policy under the following conditions:

Eligibility for Returns

• Return Window: Returns must be initiated within 15 days from the date of purchase. After this period, we regret that we will be unable to process any returns or issue refunds.
• Condition of Returned Items: To qualify for a return, items must meet the following conditions:
  • Must be unused, unopened, and in their original, undamaged packaging.
  • Must include all original tags, labels, and accessories (e.g., manuals, warranties, etc.).
  • Items that have been worn, washed, used, or show any signs of wear, damage, or alterations will not be eligible for a return. Items with missing or damaged packaging may result in a partial refund or denial of the return.
• Proof of Purchase: A valid proof of purchase is required for all returns. Acceptable proof includes an order confirmation email, receipt, or invoice.

Return Process

To initiate a return, please follow these steps:

1. Contact Customer Support: Email our customer service team at SupportAssistance@realisauthentic.com within the return window. Please provide your order number, proof of purchase, and details regarding the item you wish to return.
2. Return Authorization: Our team will review your request and send you detailed instructions on how to proceed with the return, including the return address and any applicable instructions. Returns must be authorized by Realis Authentic before being sent back.
3. Shipping Costs: Customers are responsible for the cost of return shipping, except in cases where the item is defective, damaged, or was shipped incorrectly. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
4. Inspection & Refund Processing: Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method and may take 5-7 business days to appear on your account, depending on your payment provider.

Defective or Damaged Items

If the item you received is damaged, defective, or incorrect (not the item you ordered), please contact us within 5 days of receiving the product. In such cases, we will cover the return shipping costs, and a full refund or exchange will be issued based on your preference.

Important Legal Information

• Consumer Protection Rights: This return policy is provided in addition to any statutory rights you may have as a consumer under Massachusetts state law and the Federal Trade Commission (FTC) guidelines for online purchases. Nothing in this policy is intended to limit your legal rights or remedies.
• Restocking Fees: While we generally do not charge restocking fees, we reserve the right to charge a restocking fee on certain items if they are returned in damaged condition, opened, or without their original packaging and accessories.
• Exchanges: If you would like to exchange an item, please initiate a return and then place a new order for the desired item. We are unable to process direct exchanges.

By completing a purchase with Realis Authentic, you acknowledge and agree to the terms of this return policy. We reserve the right to update or modify this policy at any time, in compliance with applicable laws. Any changes will be posted on this page, and such changes will apply to all purchases made after the date of modification.

At Realis Authentic, we offer a selection of Final Sale items that are non-returnable, non-exchangeable, and non-refundable. These items typically include exclusive, limited-edition, or collectible products. Please review the following important information regarding these items:

Eligible Final Sale Items

The following items are considered Final Sale and are not eligible for return, exchange, or refund:

• Exclusive Products: Items released in limited quantities or as part of a special collection.
• All Trading Cards: Due to the nature of trading cards, they are classified as Final Sale once purchased.
• Limited-Time Items: Products offered for a limited period, often at a discounted price, or as part of a promotional event.

Final Sale Items typically include:

• Limited edition products or collectibles
• Items with limited stock availability
• Products that have been discounted as part of a special sale or promotion

Reason for Final Sale Status

Final sale items are sold under special terms to maintain fairness and protect the integrity of products. These items often have the following characteristics:

• Limited quantities: Once sold out, these items will not be restocked.
• Exclusive offerings: These items are unique or one-time offers, often tied to specific events or promotions.
• Discounted or promotional pricing: To prevent abuse of return or exchange policies, discounted or special promotion items are typically considered final sale.

Due to the nature of these products, we cannot accept returns, or process refunds to ensure the fairness and integrity of the transaction for all customers. Once a purchase is made, these products are considered final.

Customer Acknowledgement

By purchasing a Final Sale item, customers explicitly acknowledge and agree to the following:

• No Returns, Exchanges, or Refunds: These products are non-returnable and non-refundable under any circumstances, except as required by applicable consumer protection laws.
• Responsibility to Inspect: Customers are encouraged to carefully inspect all Final Sale items upon receipt to ensure the item meets their expectations. Any issues must be reported to our customer service team within 5 day of receiving the product for possible resolutions within the boundaries of applicable laws.
• Sale Terms: Discounts or special offers applied to Final Sale items are considered part of the agreement. Any request for a return or refund based on dissatisfaction with the discount or offer will not be accepted.

No Exception for Final Sale Status

Please note that no exceptions will be made to the Final Sale status of these items. This includes but is not limited to:

• Change of mind
• Incorrect size or model selection
• Product dissatisfaction that arises after the purchase

At Realis Authentic, we want you to be satisfied with your purchase. If you received an item and need a size or color exchange, we are happy to assist as long as the following conditions are met.

Eligibility for Exchange

To qualify for an exchange, the following conditions must be met:

1. Exchange Window: Exchange requests must be initiated within 21 days from the date of purchase. Requests submitted after this period will not be considered for an exchange.
2. Condition of Items: Items must be returned in their original, unused, and undamaged state. All original tags, labels, and packaging must be intact and included. Any item that shows signs of wear, has been washed, or is missing packaging will not be eligible for exchange.
3. Proof of Purchase: A valid proof of purchase (order number, receipt, or invoice) must accompany the exchange request. Without proof of purchase, exchanges will not be accepted.

Exchange Process

To initiate an exchange, please follow the steps below:

1. Contact Customer Support: Email our customer service team at SupportAssistance@realisauthentic.com within the exchange window. Please provide the following details:
   • Your order number and a copy of your proof of purchase.
   • The reason for the exchange (e.g., size, color).
   • The item you wish to exchange and the replacement item you would like to receive (size, color, etc.).

1. Return Instructions: Once we receive your exchange request, we will review it and provide instructions on how to return the original item. You will be responsible for the return shipping costs.
2. Return Shipping: You are responsible for the return shipping costs associated with sending back the item. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
3. Shipping of Replacement Item: Once we receive the returned item and confirm its condition, we will process your exchange. We will cover the shipping costs for the replacement item, and it will be shipped to the address provided in your original order.

Non-Eligible Items for Exchange

The following items are not eligible for exchange:

• Final Sale items (as per our Final Sale Policy).
• Items that have been used, washed, or altered in any way.
• Personalized or custom products.

Important Legal Information

• Exchange Condition: Items returned for exchange must be in their original, unused condition. Any items showing signs of wear or damage upon return may not be eligible for exchange or may be subject to a partial exchange (such as offering a replacement item of lesser value).
• Restocking Fees: In certain circumstances, we may charge a restocking fee for exchanges if the item is returned in a condition that does not meet our return/exchange criteria. This fee is generally assessed on items that are not returned in original condition, or if the return process is delayed beyond the exchange window.
• No Exchange for Changed Mind: We do not offer exchanges for items based solely on a change of mind, unless the size, color, or other eligible exchange condition applies.
• Updated or Modified Policies: Realis Authentic reserves the right to update or modify this Exchange Policy at any time. Any changes will apply to future purchases and will be posted on our website.

Acknowledgement

By making a purchase from Realis Authentic, you acknowledge that you have read and understand the terms of this Exchange Policy. You agree to follow the outlined procedures and accept any applicable fees or conditions related to exchanges.

Realis Authentic strives to provide the best customer experience, and we are committed to handling refunds in a fair and transparent manner. Refunds will be processed for eligible returns under the following terms and conditions:

Eligibility for Refunds:

• Refunds will only be issued for items that are returned in their original, unused, and unworn condition, with all original packaging, tags, and accessories intact.
• Items that have been used, damaged, altered, or washed, or have missing packaging or tags, are not eligible for a full refund and may result in a partial refund or denial of the return.
• Final sale items, gift cards, or any items marked as non-refundable, or clearance items are not eligible for a refund.

Refund Method:

• Refunds will be issued to the original payment method used at the time of purchase. If the original payment method is unavailable or cannot be processed, a store credit may be offered as an alternative, upon the customer's request and agreement.
• In the case of a store credit, the value will be equivalent to the purchase price of the returned item, minus any applicable restocking or processing fees.

Refund Processing Time:

• Refunds will be processed within 5-7 business days after the returned item has been received and inspected by our returns team. The processing time may vary depending on the payment method or financial institution.
• Please note that it may take additional time for the refund to appear on your bank or credit card statement due to processing times from the payment provider or bank.

Return Shipping Costs:

• Customers are responsible for the return shipping costs unless the item is defective, damaged during transit, or incorrect as per the original order. In such cases, Realis Authentic will cover the return shipping costs.
• For returns not due to an error on our part, shipping fees are non-refundable.

Condition of Returned Items:

• We inspect all returned items for compliance with our return policy. Any items that are returned in a condition not in line with our guidelines (such as worn, damaged, missing parts, or without original packaging) may be subject to a partial refund or an outright denial of the return request.
• In the event of a partial refund, the amount refunded will be based on the condition of the item, as determined by our inspection team. We reserve the right to provide evidence of the inspection result.

Discretionary Rights:

• Realis Authentic reserves the right to refuse any return or refund if we believe that the return is in violation of our return policy, including but not limited to fraudulent returns or returns from customers who have a pattern of excessive returns.
• We may, at our sole discretion, offer a store credit or exchange instead of a refund in certain cases where we determine it appropriate.

Notification of Refund Decision:

• After inspection of the returned item(s), customers will be notified via email regarding the approval or denial of the refund. If a refund is approved, the original payment method will be credited within the outlined processing time.

Legal Compliance:

• This refund policy is in compliance with applicable consumer protection laws. Nothing in this policy affects your statutory rights under local, state, or federal laws.
• In the event of a dispute, our customer service team will work to resolve the issue amicably. However, if necessary, disputes will be resolved according to the governing law of the jurisdiction where Realis Authentic is registered.

At Realis Authentic, we are committed to ensuring that you receive high-quality products. However, if you receive an item that is damaged, defective, or not as described, we want to resolve the issue as quickly as possible. Please follow the steps outlined below to ensure a smooth process and note that your rights and obligations are governed by applicable consumer protection laws.

Reporting Damaged or Defective Items

If you receive an item that is damaged, defective, or substantially different from what was ordered, please contact our customer service team immediately. To facilitate the return, exchange, or refund process, please provide the following details:

• Proof of Purchase: A copy of your order confirmation, invoice, or receipt to verify your purchase.
• Photos of the Damage or Defect: Clear images showing the damage or defect (if applicable), which are required to assess the issue.
• Description of the Issue: A detailed description of the problem you are experiencing, including how the item was damaged or defective.

You must notify us within 14 days (or the period required by applicable law) from the date of delivery to be eligible for a return, exchange, or refund. After this time, our ability to process your request may be limited by statutory periods established by consumer protection laws.

Resolution Options

Once we receive the necessary information, we will assess the situation and offer one of the following solutions, depending on the circumstances and in accordance with applicable laws:

• Return: We will provide instructions on how to return the damaged or defective item. Returns are subject to conditions outlined in our Return Policy.
• Exchange: If the item is defective or significantly damaged, we will offer a replacement, if available. If the specific item is no longer available, we will offer a similar product or allow you to choose another item of equivalent value.
• Refund: If a return or exchange is not feasible or if we are unable to fulfill the exchange request, we will issue a full refund to the original method of payment.

Return Shipping Costs for Defective Items

In the case of a defective item, Realis Authentic will cover the cost of return shipping. We will provide a prepaid return label for the return of defective items. However, if the item is damaged due to misuse, improper handling, or other customer-caused damage, the customer may be responsible for the return shipping costs. All returns must be made in accordance with the return instructions provided by our customer service team.

Limitations on Returns, Exchanges, and Refunds

The following conditions apply to returns, exchanges, and refunds:

• Timeframe: Claims for damaged or defective items must be submitted within 14 days of receipt, unless a longer period is required by applicable state or federal law.
• Condition of Item: To be eligible for a return, exchange, or refund, the item must be in its original condition, unused, and in the original packaging, where applicable. Items that have been altered, misused, or damaged through neglect are not eligible for return, exchange, or refund.
• Restocking Fees: Certain products, such as customized or special-order items, may be subject to a restocking fee if returned. We will disclose any such fees during the return process, and they will comply with applicable state and federal regulations.

Legal Compliance and Consumer Rights

This policy complies with applicable consumer protection laws, including but not limited to:

• Magnuson-Moss Warranty Act (15 U.S.C. 2301 et seq.), which governs warranties on consumer products in the U.S.
• Consumer Product Safety Act (15 U.S.C. 2051 et seq.), ensuring that products meet safety standards.
• Uniform Commercial Code (UCC), which governs the sale of goods and includes provisions for defective or non-conforming goods.
• State-Specific Consumer Protection Laws: Depending on your location, additional protections may apply under state-specific laws regarding warranties, returns, and defective items.

This policy also adheres to the Federal Trade Commission (FTC) guidelines for online retailers, ensuring that all consumer rights are honored. If a product is deemed defective under these laws, you are entitled to a remedy, including a replacement, repair, or refund.

No Liability for Unapproved Modifications

Realis Authentic is not responsible for damages caused by alterations, repairs, or modifications made by you or a third party without prior written approval from us. This includes but is not limited to any repairs or alterations made to the product that were not authorized by the Company.

No Liability for Misuse or Customer-Caused Damage

Realis Authentic is not responsible for damage caused by customer misuse, neglect, or failure to follow the provided instructions, guidelines, or care recommendations. If the damage is due to improper use, mishandling, or accidents, the item will not be eligible for return, exchange, or refund.

Limitation of Liability

Realis Authentic’s liability for any damaged or defective items is strictly limited to the options of return, exchange, or refund, as outlined above. Under no circumstances will Realis Authentic be liable for any incidental, consequential, or indirect damages arising from your use of the defective product, including but not limited to loss of income, personal injury, or property damage.

If you have any questions, concerns, or require further clarification regarding our Return, Exchange, and Refund Policy, or any other matter related to our products and services, please contact our customer service team. We are committed to assisting you promptly and professionally. Below are the various ways to reach us:

Email:

• For general inquiries, policy-related questions, or concerns, please email us directly at:
  SupportAssistance@realisauthentic.com
  We aim to respond to all emails within 1-2 business days. Please include relevant details such as your order number, a description of your inquiry, and any other necessary information to help us assist you more efficiently.

Mailing Address:

• If you prefer to send physical mail, documents, or returns, please use the following address:
  • Realis Authentic LLC
    68 Harrison Ave Ste 605 #202609
    Boston, MA 02111
    For all returns, please ensure that you have followed the appropriate steps outlined in our Return Policy before sending items to this address.

Contact Us Page:

• For a more streamlined and efficient process, we encourage you to visit our Contact Us page on our website. This page allows you to submit inquiries, concerns, or feedback directly. It ensures that your message is routed to the appropriate department for quicker resolution.
  • The Contact Us page can be accessed HERE.
  • Please provide accurate and thorough information in your inquiry to ensure the fastest possible response.

Additional Notes:

• Response Time: We aim to respond to all inquiries within 1-3 business days. However, please note that response times may vary during periods of high volume or holidays. If your matter is urgent, please ensure that you indicate the urgency of your inquiry in the subject line.
• Return Shipping and Documentation: If you are contacting us regarding a return or exchange, please ensure that you include all necessary documentation such as your proof of purchase, order number, and a description of the issue, as required by our policies.
• Legal Notices or Disputes: Any legal notices or formal dispute resolution correspondence should be directed to our mailing address. If you are seeking a legal remedy or pursuing any form of claim, you must follow the proper legal process and comply with any applicable dispute resolution procedures outlined in our terms and conditions.

Limitation of Liability for Contact Information:

• Realis Authentic is not responsible for any delays in response time or missed communications due to inaccurate or incomplete contact information provided by the customer. It is your responsibility to ensure that the information submitted is accurate and up to date.
• We are not liable for any loss or damage resulting from failure to receive or respond to communications sent via mail, email, or through our website's Contact Us page due to technical issues, postal delays, or other unforeseen circumstances.

Realis Authentic ("Company," "we," "our," or "us") reserves the right to update, modify, or revise this Return, Exchange, and Refund Policy at any time, without prior notice, and any changes will be effective immediately upon posting to our website. All updates will be reflected on this page, with the most recent revision date indicated at the top. We encourage you to review this policy periodically to stay informed about our practices, terms, and your rights as a customer.

Notification of Changes:

• Website Updates: Changes to this policy will be posted on this page, and it is your responsibility to regularly check this page for any updates. We will not provide separate individual notifications about updates unless required by law. By continuing to access or use our website or services after such changes are posted, you accept and agree to the updated terms.
• Material Changes: In the event of a significant change in the policy that could affect your rights or obligations (e.g., changes in the return window, refund conditions, etc.), we may notify customers via email or a prominent notice on our website, at our sole discretion, to ensure transparency.

Acknowledgement of Updates: By purchasing products or services from Realis Authentic, or by continuing to use our website after the posting of an updated policy, you explicitly acknowledge and agree to the terms and conditions of the most current version of this policy. If you do not agree to the updated terms, you must cease using the services, refrain from making purchases, and return any items in accordance with the updated policy, if applicable.

Legal Compliance: This policy is designed to comply with applicable consumer protection laws, including but not limited to federal, state, and international regulations. Any updates or modifications made to this policy will comply with these legal requirements, ensuring that your rights under applicable law are always respected.

Limitation of Liability for Policy Changes: Realis Authentic shall not be liable to you or any third party for any changes, modifications, or updates made to this policy. It is your responsibility to stay informed of any changes, and by continuing to engage with our services, you agree to be bound by the most current version of this policy.

Retrospective Application: Please note that any updates or changes to this policy may apply retroactively to orders placed before the revision date, in compliance with applicable consumer protection laws. In such cases, we will notify affected customers and provide the option for resolution if necessary.

We value your business and are committed to providing you with an exceptional shopping experience.